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Lead times can vary on other items.
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Frequently Asked Questions
Ordering
Returns
Freight
Specifications
How do I place an order on-line?

Ordering online is FAST and EASY! On the main page of the item you want, click the yellow "Add to Cart” button. You can then continue shopping, view the contents of your cart, or check out at any time during you online visit. When you are ready to check out, click the “View Cart “ link in the right hand column or at the top of the page in the header text. Follow the onscreen prompts to complete your purchase. During the "Checkout" procedure, you'll be taken to our certified, 100% secure server.

I'd like to make an order, but I'm worried about submitting it online. How am I protected?

At FSD, we are very committed to your privacy and information security. We take many precautions about securing your data and you need not worry about your information being used or stolen from placing an online order at FSD. We are aware, however, that you may still not be comfortable submitting your payment information online. For that reason, you may contact sales at 800.238.0152.    back to top

How can I get a freight quote?

Most equipment is marked with free shipping. If the item you want to purchase is not marked with free shipping use the shipping calculator in the view cart page.

How can I track my on-line order?

You will receive an email notification that will have all your shipment details including tracking. If you have not received this email please call us at 800.238.0152

I've placed an on-line order but need to change my information. How can I correct this?

Call us immediately at 800.238.0152. If the item has shipped to the incorrect address you will be responsible for the freight charges for address correction.

I've placed an on-line order but haven't received any freight information yet.

Most orders are shipped within a 24hr period. If you have not received an email notification please contact us at 800.238.0152

Will I be charged sales tax?

Sales tax is only charged to Mississippi residents.    back to top

What do I do if my order arrived damaged?

Please be sure to make detailed notes on the receiving record that the freight arrived damaged and call us as soon as possible. The signed delivery receipt represents your acceptance of the complete order in good order. If you fail to specify that your order arrived damaged or missing pieces on the receiving record, there is very little we can do to help you file a freight claim. In addition, you will be responsible for any concealed (internal) damages if not reported to FSD within 24 hours of delivery.

What do I do if my order arrived, but seems to be missing parts?

Please see above. If you do not mark that your order is missing pieces on the receiving record, there is very little we can do to help you file a freight claim. However, if the parts missing were concealed (nuts, bolts or clips in a box or bag) please call us immediately at 800.238.0152 and we'll ship out your missing parts immediately.

What do I do if I've ordered the wrong sizes, quantities, and/or models?

It is vital that you check your e-mail to verify you will be receiving the materials you wanted. We send out several notices to you about the materials you ordered and if at any time you notice any discrepancies it is your responsibility to notify us ASAP. Failure to do so may result in restocking fees and return freight costs.

If your order has not shipped and you realize that you have ordered the wrong size, quantity, or model please call or e-mail at 800.238.0152 as soon as possible.

If your order has arrived and you realize that you ordered the wrong size, quantity, or model you will be charged a 25% restock fee and be required to pay the freight back to the factory if you wish to return it.    Please see our return policy

How can I track the shipment of my order?

FSD will email shipping notification that will have your tracking details within the email. If you have any questions give us a call at 800.238.0152    back to top

Can you ship to Limited access, Residential, Inside, or Military areas?

On all pre-pay and add shipments to non-business addresses or limited access locations, defined as private residences, apartments, dormitories, estates, farms, ranches, rectories, parsonages, military addresses, schools, construction sites, mine sites, prisons, or other locations where the entire premises on which a dwelling for living is located and/or is not open to the walk-in public during normal business hours and/or does not have a loading dock will result in an additional $70 delivery fee. Inside delivery and deliveries that require a lift gate truck will result in additional charges. This charge is non-negotiable and will be added even if you do not specify your address as limited access at the time you place the order.

What is NTEP?

The National Type Evaluation Program (NTEP) is an evaluation program administered by the National Conference on Weights and Measures (NCWM).

Type evaluation is the process whereby weighing and measuring devices are extensively examined to determine if the performance, operating characteristics, features and options of a particular device complies with the applicable requirements of the National Institute of Standards and Technology (NIST) Handbook 44.

What does Legal For Trade mean?

Refers to the fact that a scale has passed NTEP evaluation and has received a Certificate of Conformance (COC). Often stated by the manufacturer as "NTEP Approved, Legal for Trade."    back to top

What exactly does it mean when a scale's capacity is stated as 5,000 lb x 1 lb?

This means that the total weighing capacity of the scale is 5,000 pounds, and 1 pound is the smallest increment of weight that the scale will display.

Do I need an NTEP scale?

If you will be using the scale in commerce, most states require an NTEP approved scale. The four states that do not require NTEP COC are North Dakota, Texas, Vermont, and Rhode Island.

What size weighing deck/platform do I need to for weighing pallets?

We recommend a 4 ft. x 4 ft. deck. Our economical TS5-44-A scale is ideal for pallet weighing and general industrial use.

What is NEMA 4X?

NEMA 4X refers to an electrical enclosure rating based on requirements stated by the National Electrical Manufacturers Association (NEMA).

A NEMA 4X enclosure is an enclosure constructed for either indoor or outdoor use to provide a degree of protection to personnel against incidental contact with the enclosed equipment; to provide a degree of protection against corrosion, falling dirt, rain, sleet, snow, windblown dust, splashing water, and hose-directed water; and that will be undamaged by the external formation of ice on the enclosure.    back to top

What is calibration?

Calibration is the process of adjusting the components of a scale so that it will accurately indicate zero, and accurately indicate weight in accordance with its capacity.

Do I need to calibrate my scale or is it factory calibrated?

All scales are factory calibrated before shipment to ensure accurate weighing.

When does a scale need to be recalibrated?

Most companies have a calibration policy to comply with their ISO or Quality System Procedures. FSD recommends a yearly calibration to ensure accurate weighing.

Is recalibration covered under warranty?

No, recalibration is the user's responsibility.

Do FSD scales interface with a printer?

Yes, most of our scales can be interfaced to a compatible printer. For details, refer to the “Accessories” tab under the main image on the scale's specifications page.    back to top

FAQs are intended as a convenience to provide general information to our customers, and FAQs contents are subject to change without notice. Floor Scales Direct assumes no responsibility or liability regarding FAQs content.

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