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Privacy Policy
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Any and all information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you give to us will be held with the highest care and will not be used in ways that you have not consented to. We may, however, use your email address to send you information about our site, products and service. Please note that in order to provide better functionality to our users, our site employs cookies. Please also note that some of our advertisers may use cookies in conjunction with their ads. Our credit card and payment processors may also collect information from you in order to be able to process your payments. If you have any questions, please feel free to contact us.
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Shipping Details
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Items will be shipped via Motor Freight or UPS with delivery confirmation and a tracking number so your item(s) will arrive within a timely manner. We ship all stock items within 48hrs of order confirmation. Orders placed on Friday, Saturday or Sunday will be shipped on the following Monday.
A Floor Scales Direct package must ship to a company address with a dock or forklift or we will charge you $131.50 extra for ordering lift gate if required. There may also be a $85.00 redelivery fee if required. Military and Alaska addresses require additional fees.
Our Shipping/Handling fee includes not only actual postage on your item but also handling, packaging supplies, warehouse costs, and administrative fees.
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Our Payment Policy
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We accept Visa, Master Card, American Express, and Pay Pal.
All cancellation refunds will incur a 3.5% processing fee.
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Our Return Policy
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If you have a return, call 800-238-0152 for a Return Authorization Number (RA) prior to return shipment. This number must accompany all returns. Most new, unused items sold by FloorScalesDirect.com (FSD) may be returned within 14 days of purchase for a credit or refund, freight prepaid, with prior return authorization approval from FSD (this does not include DataLog software). In the case of standard items these returns may be subject to a restocking fee of 25% if returned in the original packaging and in an unused condition. Non-standard items may be returned during the 14-day period but restocking fees may vary based on the nature of the item. Credit Card fees of 3.5% will not be refunded.
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Sales Tax
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A 7% sales tax will be added to the selling price for all Mississippi customers.
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Warranty Information
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What is Covered: Floor Scales Direct warrants to the first end user customer of the Floor Scales Direct product enclosed with this limited warranty statement that the product, if purchased and used in the United States, conforms to the manufacturer's specifications and will be free from defects in workmanship and materials for a period of one (1) year from the date of original purchase.
What Floor Scales Direct Will Do to Correct Problems: Should your Floor Scales Direct product prove defective during the warranty period, please call Floor Scales Direct at (800) 238-0152 for warranty repair instructions and return authorization. Floor Scales Direct will, at its option, repair or replace on an exchange basis the defective unit as follows:
PARTS
New or comparable rebuilt parts in exchange for defective parts for one (1) year after original purchase.
LABOR
Carry-In or mail in service for 90 days from the date of original purchase. Labor and shipping cost after the 90 day period will be charged to you.
If you are authorized by Floor Scales Direct to ship the product to Floor Scales Direct for repair, it is your responsibility to securely package the product in its original container or an equivalent and provide proof of the date of original purchase. You will be responsible for shipping costs to Floor Scales Direct repair facility. When warranty service involves the exchange of the product or a part, the exchanged product may be new or previously repaired to the Floor Scales Direct standard of quality. Exchange or replacement products or parts assume the remaining warranty period of the product covered by this limited warranty.
What this Warranty Does Not Cover: This warranty covers only consumer use in the United States. Floor Scales Direct is not responsible for warranty service should the Floor Scales Direct label or logo or the serial number be removed or the product fail to be properly maintained or fail to function properly as a result of misuse, abuse, improper installation, neglect, improper shipping, damage caused by disasters such as fire, flood, and lightning, improper electrical current, interaction with non-Floor Scales Direct products, or service other than a Floor Scales Direct Authorized Service. Packaging and shipping costs incurred in presenting your Floor Scales Direct product for warranty service are your responsibility. If a claimed defect cannot be identified or reproduced in service, you will be held responsible for costs incurred.
THE WARRANTY AND REMEDY PROVIDED ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. SOME LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. IF THESE LAWS APPLY, THEN ALL EXPRESS AND IMPLIED WARRANTIES ARE LIMITED TO THE WARRANTY PERIOD IDENTIFIED ABOVE. UNLESS STATED HEREIN, ANY STATEMENTS OR REPRESENTATIONS MADE BY ANY OTHER PERSON OR FIRM ARE VOID. EXPECT AS PROVIDED IN THIS WRITTEN WARRANTY, NEITHER FLOOR SCALES DIRECT NOR ITS AFFILIATES SHALL BE LIABLE FOR ANY LOSS, INCONVENIENCE, OR DAMAGE, INCLUDING DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, RESULTING FROM THE USE OR INABILITY TO USE THE FLOOR SCALES DIRECT PRODUCT, WHETHER RESULTING FROM BREACH OF WARRANTY OR ANY OTHER LEGAL THEORY.
No terms, condition, understanding, or agreements, purporting to modify the terms of this warranty shall have any legal effect unless made in writing and signed by a corporate officer of the seller. This warranty gives you specific legal rights, and you my have other rights which vary from jurisdiction to jurisdiction.
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